How long does production take?

All our furniture items are bespoke and custom-made to order. The turnaround time is 2-4 weeks for furniture and 1-3 weeks for mirrors, commencing from the receipt of your order and payment. We provide these time frames to ensure meticulous production and to prevent any errors with your orders. While we strive to deliver as early as possible and you may receive it earlier. Please note that delivery rates will apply and differ for outskirt locations.

Do you ship internationally?

Yes, we do! For any international orders, please email us at (fiam home email) before placing your order. We aim to make international shipping easier and quicker while maintaining reasonable costs. Once you have contacted us, we will provide you with a quote and arrange for your order to be placed and shipped.

What is the exchange and return policy?

We recommend confirming in advance that the product dimensions will fit comfortably through your elevator, entryways, and into your home before placing an order.

Please note that slight variations in color may occur between the actual product and the images shown, due to lighting and screen display differences.

All custom-sized and bespoke items are non-refundable and cannot be returned.

Kindly be aware that delivery timelines may be affected by unforeseen circumstances or public holidays.

Can I cancel my order?

Once an order has been confirmed, we are unable to accept cancellations. As each item is made to order and materials are procured immediately. We encourage you to verify all dimensions and specifications to ensure your complete satisfaction with the final product.

To avoid any discrepancies regarding fabric colors, please request sample swatches in advance.

My product arrived damaged, what can I do?

If you believe the products you received are damaged, please take photographs immediately and share them with our team via WhatsApp or email. If any issue is noticed at the time of delivery, you may request that the product be returned with our team so we can repair or replace it promptly.

Any manufacturing defects reported will be addressed and rectified immediately to ensure your complete satisfaction.

Please note that we can only accept responsibility for damages reported within 5 days of delivery, and cannot be held liable for damages reported after this period.

  • Still Have Questions?

    If you couldn't find the answer you're looking for, our team is here to help! Feel free to reach out to us, and we'll get back to you as soon as possible. Contact us here to get the support you need.